Lost or Damaged Parcels
Lost or Damaged Parcels
If a package has not arrived or an item was damaged during delivery, find clear guidance and practical support for your order.
When delivery doesn't go as expected.
We understand the importance of receiving your travel essentials in good condition and being able to locate your order when expected.
Transport delays, delivery mistakes, or damage can sometimes occur. If you experience a concern, there are practical steps you can take to help document the situation.
Bagqelo can review your inquiry and explain the options available based on the circumstances, applicable terms, and consumer rights.
Find support for your situation
Select the type of issue that best describes what happened to your order.
Lost or Missing Parcels
Your shipment has not arrived or tracking reports delivery but the parcel cannot be located.
Damaged Parcels
The shipping package or the product inside has visible damage after delivery.
Other Delivery Issues
Unexpected delays, incomplete packages, address problems, or another shipping concern.
Practical guidance for your parcel
If your parcel hasn't arrived
- Review tracking. Check the latest available carrier updates and delivery notifications.
- Verify your address. Confirm the shipping details in your order confirmation.
- Check delivery locations. Look in parcel lockers, receiving areas, or designated delivery spots.
- Contact support. Share your order number and available tracking information if the parcel remains missing.
If your parcel arrives damaged
- Inspect carefully. Examine the external packaging and the products inside.
- Take photographs. Capture clear images of the damage, packaging, and affected items.
- Keep the packaging. Retain shipping labels and original materials until further instructions are provided.
- Report the issue. Contact Bagqelo promptly with the order details and photographs.
What happens after you contact us
Submit a Request
Explain what happened and provide your order number.
Share Evidence
Provide photographs, tracking details, or other information when relevant.
Case Review
The available information is assessed; carrier coordination may be needed.
Next Steps
Our team explains appropriate options and any further requirements.
Prepare these details.
Providing accurate information can help our team understand the concern.
Order Number
Include the number from your Bagqelo order confirmation.
Customer Information
Provide your name and the email address used at checkout.
Tracking Details
Share the tracking number, carrier, and latest tracking status if available.
Description of the Concern
Explain whether the shipment is missing, incomplete, delayed, or damaged.
Photos of Packaging and Product
For damage-related requests, photograph the packaging, label, and affected item.
Relevant Dates
Include the expected delivery date or the date the parcel arrived, where known.
Frequently Asked Questions
What if my parcel has not arrived?
Check your tracking information and delivery address. Contact Bagqelo if the shipment cannot be located.
What if the carrier marks my order as delivered?
Check receiving areas and any delivery notifications. If the parcel is still missing, contact support for assistance.
Should I keep damaged packaging?
Yes. Original packaging, shipping labels, and photographs may be useful during the review process.
Can I request a refund or replacement?
You can submit a concern for review. Available remedies depend on the circumstances, applicable terms, and consumer rights.
How long does an investigation take?
Review times vary depending on the details of the case and any coordination needed with the shipping carrier.
What if only one item is damaged?
Identify the affected item, photograph the damage, and include your order number when contacting support.
Can a delayed parcel be considered lost?
A delay does not necessarily mean a parcel is lost. Tracking information and carrier circumstances should be reviewed.
Tell us what happened.
Our team can review missing, damaged, or delayed shipment concerns.
Submit a Parcel Inquiry
This form prepares an email in your email application. You must send the email to complete the request. Photographs can be attached there.
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