Welcome to Bagqelo. In this Privacy Policy, "Bagqelo," "we," "us" and "our" refer to the business operating this online store.

Bagqelo offers travel essentials, luggage, packing organization products and related travel lifestyle accessories through its online store.

This policy explains how personal information may be collected, used, disclosed and otherwise processed when you visit our website, browse products, make a purchase, contact customer support or otherwise interact with our services.

"Personal information" generally means information that identifies, relates to or can reasonably be associated with an identifiable person, as defined by applicable privacy laws.

Where applicable law requires consent for specific processing activities, those activities are subject to the relevant consent requirements.

The categories of personal information involved depend on how you interact with our website and services.

Contact and Identity Information

When you place an order or contact our team, information may include:

• Full name
• Email address
• Telephone number
• Billing and shipping addresses
• Other information you voluntarily provide

Order and Transaction Information

Information associated with purchases may include:

• Products purchased or added to your cart
• Order numbers and purchase history
• Product quantities and selected variations
• Transaction totals and payment status
• Shipping and fulfillment information
• Return, exchange and refund requests

Payment Information

Payment information is processed through the checkout and payment services used by our store. Depending on the payment method, payment service providers may collect and process payment credentials and transaction details.

Bagqelo may receive limited payment-related information, such as payment status and transaction confirmations, required to manage purchases.

Device and Usage Information

When you interact with our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Website interactions
• Referring websites
• Cookie identifiers
• Approximate location inferred from technical data

Communications and Support Information

When you contact our customer support team, information in messages, emails, feedback, support inquiries and related correspondence may be processed.

Personal information may come from several sources depending on the services you use.

• Directly from you: When you complete checkout, submit information through forms, provide feedback or communicate with our team.
• Automatically through our website: When your browser or device interacts with our store, including through cookies and similar technologies.
• Service providers: When payment processors, shipping providers or other business partners supply information needed to provide their services.
• Platform services: When information is processed or made available through Shopify and related services, depending on the features used.

Personal information may be processed for purposes connected with operating our online store and providing customer services.

Processing and Fulfilling Orders

Information may be used to confirm purchases, process transactions, prepare orders, coordinate shipping and manage order-related inquiries.

Bagqelo's standard order processing time is 3–5 business days before shipment. Shipping transit time is additional.

Customer Support and Communication

We may use information to respond to questions, provide order updates, review customer concerns and assist with products, payments, delivery, returns and refunds.

Website Operations and Improvement

Information may be processed to maintain website functionality, evaluate technical performance, troubleshoot errors, understand customer interactions and improve store operations.

Marketing and Personalization

Where marketing or personalization services are enabled, information may be processed to provide promotional communications, product recommendations, campaign measurement or relevant advertising.

Such activities are subject to applicable privacy laws and available customer preferences or consent controls.

Safety, Fraud Prevention and Compliance

Personal information may be processed to protect transactions, prevent fraud, investigate suspicious activities, resolve disputes and comply with legal obligations.

Where applicable data protection laws require a legal basis, the relevant basis depends on the processing activity and its purpose.

• Contractual necessity: Processing necessary to complete transactions, provide purchased products, arrange delivery and fulfill related obligations.
• Legal obligations: Processing needed to comply with applicable accounting, taxation, consumer protection and other legal requirements.
• Legitimate interests: Where permitted, processing for reasonable business purposes such as security, fraud prevention and website improvement, subject to applicable safeguards.
• Consent: Processing based on your permission where legally required, such as certain promotional communications or non-essential tracking technologies.

Where processing is based on consent, you may withdraw that consent as permitted by applicable law.

Withdrawal of consent does not ordinarily affect processing lawfully completed before withdrawal.

Our online store may use cookies, pixels and similar technologies to operate website features, recognize preferences, understand website usage and support certain shopping services.

Essential Technologies

Some technologies are used to support necessary functions such as shopping carts, checkout, security and website operation.

Analytics Technologies

Where analytics services are enabled, technologies may help us understand how visitors interact with our website and identify opportunities to improve its performance.

Advertising and Personalization

Where applicable tools are configured, cookies or similar technologies may be used to measure advertising campaigns, personalize content and support relevant advertising.

Managing Cookie Preferences

Your browser may provide controls for blocking or deleting certain cookies.

Where our store offers a cookie consent banner or privacy preferences, those controls can be used to manage the available choices.

Disabling essential cookies may affect shopping cart, checkout or other website functionality.

For privacy preference inquiries, contact info@bagqelo.lat .

Personal information may be disclosed to parties involved in operating our business, managing purchases and providing customer services.

Depending on the services actually used by our store, these parties may include:

• Shopify: Our ecommerce platform provider, which supports online store operations.
• Payment service providers: Services involved in processing customer payments and verifying transactions.
• Fulfillment and shipping providers: Parties involved in preparing, transporting and delivering orders.
• Technology and service providers: Providers supporting hosting, security, website operations, customer service and related functions.
• Analytics and advertising partners: Where those services are configured and subject to applicable privacy requirements.
• Professional advisers or authorities: Where disclosure is required or appropriate in connection with legal obligations, investigations or disputes.

Personal information may also be disclosed in connection with certain business transactions, such as mergers, reorganizations or transfers of business assets, subject to applicable law.

Bagqelo operates its online store through Shopify. Shopify provides ecommerce technology that supports browsing, shopping carts, checkout and other store operations.

Shopify may process personal information when consumers interact with Shopify-powered stores, including when browsing or making purchases.

Depending on the services involved, Shopify may process information on behalf of merchants or for its own purposes under applicable terms and privacy notices.

Shopify Enhanced Services

If Shopify Network Intelligence or related enhanced services are enabled for the store, Shopify may process information about interactions with Shopify-powered services to support applicable personalization, advertising, shopping insights or other enhanced features.

The processing and related privacy choices depend on the features enabled, Shopify's applicable terms and the laws relevant to the customer.

For more information about Shopify's processing of consumer information, review the Shopify Consumer Privacy Policy .

Other Third-Party Services

Certain store features may involve independent third-party providers or applications. Their own privacy notices may apply to information they process independently.

Customers are encouraged to review applicable third-party privacy notices when using external services.

Bagqelo's online shopping services may involve service providers and technical infrastructure located in different countries.

As a result, personal information may be transferred to, stored in or processed in jurisdictions outside your country of residence.

Privacy and data protection laws may differ between jurisdictions.

Where applicable law requires safeguards for international data transfers, appropriate legal mechanisms and protections must be used.

Shopify and other relevant service providers may also process information across different locations under their applicable terms and privacy practices.

How Long Information Is Retained

Personal information may be retained for as long as reasonably necessary for the purposes for which it was collected.

These purposes may include fulfilling orders, providing customer support, maintaining business records, complying with legal obligations and resolving disputes.

Retention periods may vary depending on the category of information, applicable legal requirements and operational circumstances.

Some information may need to be retained even after a deletion request, where permitted or required by applicable law.

Information Security

Protecting personal information is an important part of operating an online store. Appropriate administrative, technical and organizational controls may be used based on the services and information involved.

No online system, electronic transmission or storage method can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials, devices and personal information.

If you believe information associated with Bagqelo may have been compromised, please contact info@bagqelo.lat .

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Access: Request information about personal data held or processed about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of certain personal information, subject to legal exceptions.
• Data portability: Request certain information in an appropriate format.
• Restriction or objection: Request limitations on particular processing activities where permitted.
• Consent withdrawal: Withdraw consent where consent is the applicable basis for processing.
• Advertising choices: Opt out of certain data sales, sharing or targeted advertising, where legally available.
• Other rights: Depending on jurisdiction, additional rights may include appealing a privacy decision or contacting an applicable supervisory authority.

How to Submit a Privacy Request

To submit a request relating to personal information handled by Bagqelo, please contact:

info@bagqelo.lat

Include a clear description of your privacy request and sufficient information to identify the relevant customer relationship.

Please do not send passwords, complete payment card numbers or unnecessary sensitive information.

Identity or authorization verification may be required before certain requests can be completed.

Requests will be reviewed in accordance with applicable laws and relevant exceptions.

Marketing Preferences

If promotional emails are sent, an available unsubscribe option may be used to change your communication preferences.

You may also contact our team to request assistance with marketing preferences.

Cookie and Advertising Preferences

Where our store provides cookie or data-sharing preference controls, customers may use those controls to manage available choices.

Children's Privacy

Bagqelo's online shopping services are not intended to be directed toward children below the age at which they can independently consent to relevant data processing under applicable law.

If you are a parent or guardian and believe a child has provided personal information requiring your attention, please contact info@bagqelo.lat .

External Websites and Services

Our website may contain links or features connecting to independent third-party websites and services.

Those services may have their own terms and privacy practices. This policy does not replace independently operated third-party privacy notices.

Bagqelo may update this Privacy Policy from time to time to reflect changes in technology, service providers, business practices or legal requirements.

When the policy is updated, a revised version may be published on our website with an updated "Last Updated" date.

Where applicable law requires additional notification or consent, the relevant process should be followed.

We encourage customers to review this page periodically for relevant changes.

If you have questions, concerns or requests regarding this Privacy Policy or personal information associated with Bagqelo, please contact our team.

For order-related inquiries, please include your order number where relevant.

For privacy-related requests, provide a clear description of the information or action you are requesting.

You may also reach our team through the Contact Us page.